Term Conditions 

City Express Courier and Cargo – Terms & Conditions for Sending Cargo

By booking a shipment with City Express Courier and Cargo, the consignor (sender) agrees to the following terms and conditions. These rules are designed to ensure safety, efficiency, and compliance with international and domestic logistics regulations.

1. Volumetric Weight Calculation

• Cargo charges are based on actual weight or volumetric weight, whichever is higher.
  
  

• Volumetric weight is calculated as:
  (Length × Width × Height in cm) ÷ 5000
  
  

• Any misdeclaration may result in delays, additional charges, or refusal of shipment.
  
  

2. Supporting Documents

• All shipments must be accompanied by proper documentation:
  
  

  • Commercial Invoice for business goods.
    
    

  • Packing List if multiple items are packed.
    
    

  • KYC Documents (e.g., Aadhaar, PAN, Passport) for international and high-value consignments.
    
    

  • Any permits or licenses required for restricted goods.
    
    

• Failure to provide necessary documents may result in the shipment being held or rejected.
  
  

3. Proper Packing

• The sender is responsible for secure and appropriate packing of goods.
  
  

• Fragile items must be clearly marked and packed with sufficient cushioning.
  
  

• Improper packing may lead to damage, for which City Express is not liable.
  
  

4. Dangerous Goods

• Dangerous or hazardous materials (flammable, explosive, corrosive, radioactive, etc.) are not accepted unless declared and approved in advance under IATA guidelines.
  
  

• Shipping of such goods without disclosure is illegal and may attract legal penalties.
  
  

• Examples of prohibited dangerous goods include:
  
  

  • Fireworks, lighter fluid, gasoline
    
    

  • Industrial chemicals
    
    

  • Paints and aerosols
    
    

5. Banned & Prohibited Items (Air Train Road Transport)

• The following items are strictly prohibited from air transport:
  
  

  • Narcotics and illegal drugs
    
    

  • Firearms, ammunition, weapons
    
    

  • Counterfeit currency and goods
    
    

  • Pornographic material
    
    

  • Batteries (Lithium Ion in bulk, unless certified)
    
    

  • Perishable food without proper cold-chain packaging
    
    

  • Live animals or insects
    
    

6. Inspection & Tamper Check

• City Express reserves the right to open and inspect any parcel if deemed necessary by customs or airline authorities.
  
  

• Shipments suspected of containing banned or dangerous items may be held, confiscated, or reported to the authorities.
  
  

7. Customs Clearance

• All international shipments are subject to customs clearance.
  
  

• City Express will facilitate clearance but is not responsible for delays caused by customs procedures, duties, or taxes levied by destination countries.
  
  

• Any duties, taxes, or fines are the consignee’s responsibility.
  
  

8. Liability

• City Express shall not be liable for:
  
  

  • Delays due to weather, natural calamities, or airline issues.
    
    

  • Damage due to improper packaging.
    
    

  • Loss or damage of prohibited, undeclared, or improperly documented items.
    
    

9. Right to Refuse Shipment

City Express reserves the right to refuse pickup or transportation of any item that:

• Appears improperly packed or labeled
  
  

• Is deemed unsafe for transport
  
  

• Lacks appropriate documentation
  
  

10. Declaration by Sender

By handing over the parcel, the sender confirms that:

• The contents are accurately declared.
  
  

• The shipment complies with all legal and transport regulations.
  
  

• The packaging is secure, and documents are complete.

City Express Courier and Cargo – Weight-Based Transport Terms & Conditions

To ensure smooth handling and compliance with carrier and transport authority guidelines, the following rules apply for cargo weight limits via air and train services.

1. Weight Restrictions – Air Transport

• A maximum individual parcel weight limit of 70 kg applies to all air cargo shipments.
  
  

• Any single package weighing more than 70 kg will not be accepted for air transport.
  
  

• In such cases, customers are advised to:
  
  

  • Split the cargo into smaller parcels (each under 70 kg), or
    
    

  • Use surface or train transport services if suitable.
    
    

• Additional safety handling and repackaging may be required for heavier items, which may attract extra charges.
  
  

2. Loading Charges – Train Transport

• For cargo weighing above 100 kg (per shipment) sent via train transport, manual or equipment loading/unloading charges may be applicable.
  
  

• These charges vary based on:
  
  

  • Total weight
    
    

  • Dimensions
    
    

  • Loading facility access at origin and destination
    
    

• City Express will notify the customer in advance of any applicable loading fees.
  
  

• Customers are encouraged to inform City Express of heavy items in advance for proper planning and cost estimation.
  
  

3. Handling Heavy Cargo

• Shipments above 100 kg must be securely packed and clearly labeled with weight indicators.
  
  

• Customers are responsible for providing accurate weight details at the time of booking.
  
  

• Incorrect declaration of weight may result in:
  
  

  • Delay in dispatch
    
    

  • Rejection of shipment
    
    

  • Additional charges or penalties
    
    

4. Liability Disclaimer

• City Express is not responsible for damage caused due to misdeclaration of weight or improper packing of heavy goods.
  
  

• Any shipment exceeding weight limits for the selected transport mode may be rerouted or returned at the customer’s expense.

City Express Courier and Cargo – Payment Terms & Conditions

To ensure timely service and smooth operations, customers booking with City Express Courier and Cargo agree to the following payment policies:

1. FOD (Freight on Delivery) Shipments

• For all FOD shipments, full payment must be made before delivery to the consignee.
  
  

• The shipment will be withheld from delivery until payment is received and confirmed by our accounts team.
  
  

• Payment can be made via:
  
  

  • Online transfer (NEFT/RTGS/IMPS/UPI)
    
    

  • Cash deposit
    
    

  • Approved digital wallet (if applicable)
    
    

2. Credit Bill Payments

• Approved credit customers must clear all invoices before the agreed due date.
  
  

• In all cases, payment must be made within a maximum of 15 days from the invoice date.
  
  

• Failure to pay within the credit period may result in:
  
  

  • Late payment penalties
    
    

  • Suspension of credit facility
    
    

  • Withholding of further shipments
    
    

3. Payment Confirmation

• It is the customer’s responsibility to share payment confirmation (transaction ID or UTR) with our billing/accounts team for timely reconciliation.
  
  

• Delay in confirmation may lead to delivery delays or account holds.
  
  

4. Modes of Payment Accepted

• Bank Transfer (NEFT/RTGS)
  
  

• UPI
  
  

• Cheque (Subject to clearance)
  
  

• Cash (at designated booking centers)
  
  

• Online Payment Link (if provided)
  
  

5. General Conditions

• City Express reserves the right to refuse delivery or further bookings in case of outstanding dues.
  
  

• All disputes related to payment must be communicated to our accounts department within 7 days of invoice generation.
  
  

For any billing or payment-related queries, please contact:

Accounts Department – City Express Courier and Cargo
Phone: 8010632789
Email: cityexpress2010@gmail.com